Shipping policy

Effective Date: September 18, 2026

Thank you for shopping with SET FROM ABOVE — Heaven Sent. Hand Applied.

Order Processing

Ready-to-ship orders are generally processed within [1–2 business days], excluding weekends and holidays.

Custom, handmade, personalized, and made-to-order products may require additional processing time. Estimated processing times will be provided on the applicable product page whenever possible.

Processing time is separate from carrier transit time.

Shipping Rates & Delivery

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout.

Delivery estimates provided by shipping carriers are estimates and are not guaranteed by SET FROM ABOVE unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Tracking

When tracking is available, customers will receive shipping confirmation and tracking information after their order has been transferred to the carrier.

Please allow time for the carrier's tracking system to update.

Shipping Delays

If we cannot ship your order within the timeframe stated at the time of purchase, we will provide notice and handle the delay, cancellation, and any required refund in accordance with applicable law.

Federal rules require online sellers to have a reasonable basis for their advertised shipping timeframe. If no shipping timeframe is provided, sellers generally must reasonably expect to ship within 30 days; when shipment cannot occur as required, customers must be offered the applicable opportunity to consent to the delay or cancel for a full refund. (Federal Trade Commission)

Lost, Stolen, or Damaged Packages

If tracking indicates that your package has been lost or damaged in transit, please contact us at customerservice@setfromabove.com so we can review the situation and assist with the appropriate next steps.

For packages marked Delivered but not received, customers should first verify the shipping address, check surrounding delivery areas, and contact the carrier. Please also contact us so that we can assist where reasonably possible. We are not responsible for stolen packages. 

Incorrect Addresses & Returned Packages

Customers are responsible for verifying their shipping information before completing checkout.

Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address provided by the customer, to the extent permitted by applicable law.