Refund policy

For sanitary and hygienic reasons, SET FROM ABOVE does not accept returns or exchanges on press-on nails or other personal-use nail products.

Please carefully review all product descriptions, nail shapes, lengths, sizing information, colors, designs, and other product details before completing your purchase.

Incorrect sizing, selecting the wrong shape or length, change of mind, or failure to properly measure nails before ordering does not qualify for a return, exchange, or refund.

 

Custom & Handmade Sets

All custom, personalized, made-to-order, and handmade sets are final sale.

Once production has begun, custom orders generally cannot be changed or canceled.

Because handmade products are individually created, slight variations in color, placement, pattern, artwork, embellishments, or other design elements may occur. These variations are part of the handmade nature of the product and are not considered defects.

Damaged, Defective, or Incorrect Orders

We want you to receive exactly what you ordered.

If your order arrives damaged, defective, or incorrect, please contact us at customerservice@setfromabove.com within 3 calendar days of confirmed delivery.

Please include:

• Your name and order number

• A description of the issue

• Clear photographs of the product and packaging

We will review the claim and, when appropriate, provide a replacement, correction, refund, or other remedy.

Please do not discard damaged or incorrect merchandise until your claim has been reviewed.

Order Cancellations

Orders may begin processing shortly after purchase. We cannot guarantee that an order can be canceled or modified once submitted.

If you notice an error, contact us immediately at customerservice@setfromabove.com, and we will make reasonable efforts to assist before fulfillment begins.

Nothing in this policy limits any refund, cancellation, or other remedy required by applicable law.

By completing your purchase, you acknowledge and agree to this Return & Refund Policy.